Myself, husband, Eva and Ophelia all attended along with lots of my Welsh blogger friends and their families.
The experience started as soon as we walked through the store entrance. Much to Eva's amusement we were greeted by some Elves who handed the girls their name stickers and also had a chat with them about Santa and the grotto to build up their excitement.
The Elves told us that in order to meet Santa (in the party room) we had to form a line and sing Rudolph the Red Nosed Reindeer all the way to the back of the shop. This confused quite a lot of the shoppers although lots of them also joined in the merriment and sang along.
Once we got to the door we discovered it was locked. Luckily after a lot of shouting of the magic word and also sprinkling some magic dust, the door opened into the beautifully decorated, festive room.
There was a large Christmas tree, fireplace, Santa's chair, wreaths and other festive decor. The room is quite small but it's still lovely. You can't hear anything from the store whilst in there which I was very surprised and impressed at.
Before Santa arrived the kids were invited to decorate some cookies. Eva loved being able to do this.
After that the main doors opened and Santa arrived much to everybody's excitement. I have to admit I was quite emotional and taken aback. He is the best Santa I have ever seen. He really looks like the real article. In fact he reminded me of the Santa in Miracle on 34th Street. He made an effort to go to all the children (even the babies) before settling into his armchair.
He spoke to the children before reading the classic story 'The night before Christmas'. Eva loved this part as she chatted to him for rather a long time. Santa then played some games with the children including elf, elf, reindeer (duck, duck, goose) and Father Christmas Footsteps.
We were then split into two groups. One group sat at the table to write their Christmas lists whilst the other got to meet Santa individually. We had to help Eva write hers as she can't write yet but she still enjoyed this activity. She spoke with the elves and told them in great detail about all the things she was hoping to receive.
It was then our turn to meet Santa. We got quite a few minutes with him and it didn't feel rushed at all. The girls were absolutely mesmerised with him.
Even us blogging mummies managed a picture together. From left to right is Alina from We Made This Life, Leanne from A Slice of my life Wales, Cathryn from Cardiff Mummy Says and Alana from Baby Holiday.
Tickets cost £19.99 and can be purchased here, Booking. There are two age group sessions available, 2-5 years and 6-8 years. It's also worth mentioning that only one parent would be allowed into the room.
The gift the girls received was lovely. It was a bag filled with a teddy, chocolate, small book and toy and also a balloon.
We had a fantastic time. The Santa is wonderful. He's very good with children and really makes an effort to make everyone feel special. The elves were brilliant and very friendly.
I do think the price is expensive. If you only have to pay for one child then it's ok but I think if there were a few children to pay for then it could be a bit excessive for the experience.
*Thank you to Hamleys for inviting us to the experience in exchange for our own honest opinion*